IT Help Desk

As your number of users grows, the demand on your IT staff grows as well. One of the most effective ways to handle the demand is by setting up an IT help desk that can help your users solve simple problems over the phone, and save your IT staff’s “face-time” for those more complicated problems. Even with the freedom cell phones provide us nowadays, if your IT staff is expected to answer helpdesk calls AND handle all the technical issues throughout your organization, they will never be able to get any real work done.

Instead of expending your efforts to expand your IT staff, let CORE Advanced Technologies’ IT Help Desk manage and staff your help desk for you. Our expert user support specialists will field your help desk calls from our call center.

We will help your users solve their problems over the phone or through email, and update your IT staff on the status of any support tickets throughout the process. With your permission, we also have the ability to take control of your users desktops as a service function. When needed, we’ll notify your IT staff about any larger problems that require more direct attention.

With Help Desk services from CORE Advanced Technologies, your IT staff can devote their time to working on business critical problems, and your users can feel confident that someone is always there to lend them a helping hand.

Overview

Sooner or later, everyone needs a little help, whether it’s students, teachers, administrators or even your own “technical wizards”.  Your first line of defense will always be your help desk.

CORE Advanced Technologies’ IT Help Desk group will take you from “Where’s the IT guy’s cell number?” to the professional, anywhere, anytime support you need.